Previous Job
Previous
Leave Specialist
Ref No.: 20-03886
Location: Dublin, Ohio
Role: Leave Specialist
Location of Assignment: Dublin, OH 43017
Total Weekly Hours: M-F, 8:15am-5:15pm, 40 hours per week
Contract Length: 5 months, potential for extension or conversion pending performance, team fit, and attendance
Hourly Pay Rate: $20 per hour

Candidates will begin this role remotely but may be required to report on-site to the offices in Dublin, OH when the offices re-open, pending COVID-19 protocols.

JOB DESCRIPTION:
The HR Service Center is responsible for responding to and supporting the resolution of inquiries from managers, employees and HR regarding a wide variety of HR issues including payroll, benefits, compensation, etc. Tier 1 Specialists are responsible for resolving and triaging inquiries from employees and managers. This specific opening is to support our employee data management and employee relations team. Ideally, this person has some experience with HR systems data and employee relations. Candidates should be well versed in using multiple systems and have excellent multi-tasking skills.

GENERAL DUTIES AND RESPONSIBILITIES:
  • Uses knowledge of HR processes and technologies and general HR acumen to initiate and/or complete employee HR requests
  • Operates within service level agreements
  • Demonstrates customer service protocols and empathy for the personal circumstances of employees
  • Ensures complete protection of employee data and complies with all data privacy processes and regulations
  • Coaches employees and managers where future requests can be completed with self-service functionality
  • Coaches and educates management on absence policies, practices and processes to create best in class processes

QUALIFICATIONS:
  • Bachelors in related field, or equivalent work experience, preferred
  • Applies basic concepts, principles, and technical capabilities to perform routine tasks
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Ability to use multiple technical systems in one sitting (i.e. Case management, records manager, Human Capital system tools)
  • Reliable and customer service oriented
  • Preferred: Fluent in Spanish