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Operational Support Analyst
Ref No.: 20-03762
Location: Bloomfield, Connecticut
Operational Support Analyst

Address: 900 Cottage Grove Road, Wilde Building, Bloomfield, 06002 (on site)
Hours: Monday-Friday 8:00AM-5:00PM
Pay: $20.00-$25.00/hour paid every Friday (unknown until first submission)
Contract Length: 08/26/2020 to 10/30/2020 (extension and permanent placement based on attendance and performance)
Openings: 2


Overview:
  • Delivers professional activities in the Supply Chain job family with a focus on Operational Support.
  • Provides new and existing customers with the best possible service in relation to escalated billing inquiries, service requests, suggestions and complaints.
  • Provides product and service information to customers and identifies upselling opportunities.
  • Recommends and implements programs to support customer needs.
  • Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
  • Provides standard professional advice and creates initial reports/analyses for review.
  • May provide guidance, coaching, and direction to more junior members of the team in Operational Support.
Skills:
  • Logistics and packaging background
  • Attention to details and ability to drive results and act independently
  • Exceptional organization skills to manage large number of shipments on time
  • Clear and on time communication skills
  • Proactively raise awareness (e.g. when inventory is running low, etc.) to keep project running smoothly
  • Tool:  FedEx software
  • Ability to pass 7-year county background check and urine drug screen (medical marijuana card approved)