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Contract Representative (TX) (AEP)
Ref No.: 20-03069
Location: Austin, Texas
Contract Representative
Location: REMOTE
Start Date: 8/3/2020

  • Upload and input data into system for non-electronic contracts
  • Analyze new contracts to ensure they are in compliance with state and federal regulations
  • Prepare electronic correspondence to agents regarding status of contract
  • Review supporting documents provided and determine if they satisfy minimum insurance requirements
  • Meet turnaround time standards for Service Level Agreements
  • Maintain detailed knowledge of company products and procedures
  • Consistently execute procedures at or above a 98% quality standard
  • Identify potential process improvements and communicate to leadership
  • Function as an effective team member through positive interactions with co-workers
  • Demonstrate the ability to adapt in a fast-paced environment and show initiative
  • Possess strong abilities in written/verbal communication and interpersonal skills
  • Priority Setting
  • Problem Solving
  • Teamwork
  • Critical Thinking
  • Results Oriented
6+ months related experience or equivalent combination of education experience
Knowledge of Medicare Supplement contract requirements
Knowledge of Supplemental Health and Life contract requirements
Typing speed of 10,000+ KSPH/60+ WPM. Please attach KSPH/WPM test results to each submittal.
Required Qualifications:
High school diploma or equivalent
Proficient in Microsoft Office (Excel, Outlook, Word, and PowerPoint)
Excellent communication skills
Solid understanding of customer centric practices
English Read Write Speak