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Contact Center Representative
Ref No.: 20-02993
Location: St. Paul, Minnesota
Pay Rate : $ 18.50 /Hour
Job Description – Customer Service (Contact Center Rep)
Excited to grow your career? We value our talent, and strive to hire the best!
Our people make all the difference in our success.

General information:
Working at Securian, you're part of a hard-working, high-performing, bright-thinking, make-things-happen team. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration, and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we're committed to being an employer of choice.

Department: Enterprise Contact Center, Group
Looking for a company with strong values and ethical standards that rewards hard work and integrity? Want to work somewhere as dedicated to your long-term career growth as you are? Look no further - you've found Securian. We invest in our contingent workforce to assist in providing a path for career development with learning opportunities and an inclusive culture.

What you would do in this job:
  1. Respond to incoming call inquiries in a fast-paced Call Center environment from our policy owners, and licensed advisors, to problem solve by providing information, processing basic customer requests, and directing requests to other functional business teams.
  2. Take policy payments, loan transactions, and administrative requests.
  3. Multi-task with several administrative systems while providing service to our customers on multiple life insurance products.
  4. Assist callers with the use of our website, transaction processing, and troubleshooting.
  5. Provide prompt, courteous, and excellent service to internal and external customers at all times.
What we'd expect from you:
  1. Individuals must be customer-focused, self-motivated, and enjoy working in a busy call center environment.
  2. Reliable, trustworthy, and maintains appropriate organizational confidentiality.
  3. Ability to effectively manage high call volumes (approximately 50 - 75 calls per day).
  4. Strong computer skills with the ability to navigate multiple software applications, and databases.
  5. Ability to successfully complete extensive training on life insurance products.
  6. Ability to work quickly and accurately under pressure to resolve complex customer issues.
  7. Must possess effective time management skills.

Physical Job Requirements:
  • Ability to work at least 40 hours per week
  • Ability to utilize keyboard, mouse, and computer for up to 6-8 hours per day
  • Ability to utilize the phone for approximately 6-8 hours per day
  • Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout the entire workday