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Customer Service Representative (AL)
Ref No.: 20-02982
Location: Birmingham, Alabama
Pay Rate : $ 16.00 - 16.00 /Hour

Position: AEP-Customer Service Represen t ative
Schedule: Sunday to Saturday 7am-9pm, 40hrs a week-rotating shift
Start Date: 07/27/20-02/28/2021
Pay: $16 an hour, 40hrs a week


Seeking AEP-Healthcare Customer Service Representative for growing Fortune 100 Company! Interviews starting quickly - apply today! 

POSITION SUMMARY

Must feel comfortable taking a high volume of inbound calls and making outbound callsand be available to work rotating shift between 7am-9pm

The AEP-Healthcare Customer Service Representative helps callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.

***Role will start remote but will be onsite, you MUST live in or near Birmingham, AL***

REQUIRED SKILLS:

  • High School Diploma or equivalent
  • 1+ years of customer service experience analyzing and solving customer problems
  • Intermediate proficiency in Microsoft Office Suite

RESPONSIBILITIES:

  • Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
  • Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
  • Demonstrate strong data entry and typing skills with proficiency in the use of Microsoft Office, including ability to use a mouse and keyboard interchangeably.
  • Ability to use telephone equipment, including headset.
  • Demonstrate high-level communication skills by expressing thoughts and information clearly and succinctly using correct grammar.
  • Communicates information in a tactful and positive manner at all times.
  • Ability to actively listen to customers, probe for clarification, and provide consultative guidance based upon customers' individual health needs.
  • Ability to understand complex oral and written directions, and technical information.
  • Ability to handle work volume within an environment that has a large volume of calls.