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Customer Service Representative (TX) (AEP)
Ref No.: 20-02981
Location: Houston, Texas
Pay Rate : $ 16.00 - 16.00 /Hour

Customer Service Representative
Location: 2800 North Loop West, Houston, TX
Pay: $16 per hour
Duration: 8/2020 - 3/2021 (possible extention to follow)

Duties:
  • Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
  • Make it easy for customers to work with us.
  • Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness.
  • Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Skills:
  • 1+ years of customer service experience analyzing and solving customer
  • 1+ problems required;
  • Intermediate proficiency in Microsoft Office Suite; high-level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills Exceptional organizational and time-management focus
Details:
  • Hours Per Week: 40.00
  • Hours Per Day: 8.00Interview Notes: -Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need.
  • Client is open all holidays except for Thanksgiving Day and December 25th. 
  • There could be overtime requested/required.  
  • Training class will start 07-27-2020. Training hours will be 8:30 to 5:00PM (local time) on the first day. 
  • Perfect attendance is required.
  • WFH during Covid, but due to being back in the office; candidates must be local to Client office