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People Services Center, Specialist (Processing)
Ref No.: 20-02939
Location: Austin, Texas
Tailored Management is seeking a candidate to join the world's largest social media network who enables over a billion users to openly connect with friends and family, share content, and explore the world. You'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic, self at work!

Title: People Services Center, Specialist (Processing)
Location: Austin, TX
Job ID: 10472576
Health Benefits + PTO

Duties:
  • Provide outstanding support to internal stakeholder inquiries around immigration and new hires.
  • Manage inbound employee inquiries, process necessary transactions, and escalate issues or re-assign inquiry, as required; conducting outbound calls or emails for issue resolution and follow-up, if required.
  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.
  • Maintain detailed and accurate documentation in the request tracking system (Service Cloud)
  • Adhere to all government policies and standards (e.g. HIPAA, ERISA, IRS, DOL, Section 125, etc.)

Skills:
  • Exceptional attention to detail
  • Exceptional customer service skills
  • 1-2 yrs HR experience and or customer service experience
  • Excellent analytical and problem-solving skills
  • Excellent written communication skills
  • Ability to handle sensitive matters with tact and diplomacy
  • Bachelor's degree preferred