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Care Coordinator
Ref No.: 20-02649
Location: Dublin, Ohio

Role: Care Coordinator
Department: Customer Service/Account Management
Hourly Pay Rate: $16.50 per hour
Location of Assignment: Dublin, OH 43017
Schedule: Monday-Friday, 9am-6pm
Contract Length: 3 months (W2), potential for extension or conversion pending performance
 
This position will be scheduled to work from home 5 days a week until September due to COVID-19. Come September, the candidate will be required to work in office 2-3 days a week and will be able to work from home the other days during the week. Candidates will need to be able to commute to the work location due to this.

Seeking a Care Coordinator to assist a customer service department in Dublin, OH! This role is with a Fortune 100 global healthcare company that genuinely tries to generate the most cost-effective care for patients. The company provides medical products, pharmaceuticals and cost-effective solutions, connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. This is the perfect opportunity to get your foot in the door with a Fortune 100 leader in the healthcare industry servicing over 60,000 locations!
 
Responsibilities:

• Handle customer call overflow
• Place outbound calls to PBM (pharmacy benefit management) helpdesks
• Enter data
• Send scripted emails to customers
• Place outbound calls to customers using a script
• Complete low reimbursement submissions for MAC appeals

Qualifications:
• High School education required
• Strong communication skills
• Team player
• Customer service experience, comfortable with speaking to customers on the phone
• Organized and detail-oriented