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Contact Center Rep
Ref No.: 20-02577
Location: St. Paul, Minnesota
Pay Rate : $ 18.50 /Hour
CONTACT CENTER REPRESENTATIVE
Duration: 3 months (with full-time conversion after 3 months)
Hours: M-F business hours, 8hr/day with 45min lunch break
Pay rate: $18.50 per hour
Address: 400 Robert Street North, St. Paul, MN (remote until further notice)
Department: Enterprise Contact Center

Working at our Client, you're part of a hard-working, high-performing, bright-thinking, make-things-happen team. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration, and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we're committed to being an employer of choice.

JOB SUMMARY:
Looking for a company with strong values and ethical standards that rewards hard work and integrity? Want to work somewhere as dedicated to your long-term career growth as you are? Look no further - you've found Securian. We invest in our contingent workforce to assist in providing a path for career development with learning opportunities and an inclusive culture.

WHAT YOU WILL BE DOING:
  • Respond to incoming call inquiries in a fast-paced Call Center environment from our policy owners, and licensed advisors, to problem solve by providing information, processing basic customer requests, and directing requests to other functional business teams.
  • Take policy payments, loan transactions, and administrative requests.
  • Multi-task with several administrative systems while providing service to our customers on multiple life insurance products.
  • Assist callers with the use of our website, transaction processing, and troubleshooting.
  • Provide prompt, courteous, and excellent service to internal and external customers at all times.

WHAT WE NEED FROM YOU:
  • Individual must be customer-focused, self-motivated, and enjoy working in a busy call center environment.
  • Reliable, trustworthy, and maintains appropriate organizational confidentiality.
  • Ability to effectively manage high call volumes (approximately 50 - 75 calls per day).
  • Strong computer skills with the ability to navigate multiple software applications, and databases.
  • Ability to successfully complete extensive training on life insurance products.
  • Ability to work quickly and accurately under pressure to resolve complex customer issues.
  • Must possess effective time management skills.