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Contact Center Rep
Ref No.: 20-02403
Location: St. Paul, Minnesota
Pay Rate : $ 18.50 /Hour
Duration: 3 months (with full-time conversion after 3 months)
Hours: M-F business hours, 8hr/day with 45min lunch break
Pay rate: $18.50 per hour
Address: 400 Robert Street North, St. Paul, MN (remote until further notice)

  • Answer incoming phone calls from policyholders, Field Agents, Distribution Partners and Third Parties requesting information on Individual Life insurance products, policies and procedures.
  • Provide clients with information on pending administrative and contractual policy change requests.
  • Provide callers with current policy information, values and quotes.
  • Facilitate policy premium payments, loan transactions and allocation changes.
  • Facilitate administrative requests (address changes, beneficiary changes, ownership changes, etc.)
  • Assist callers with our website, including navigation, transaction processing and troubleshooting.
  • Update file and system records.
  • Commit to continuous self-improvement to train and take on additional tasks and responsibilities as time and call volumes permit to prepare for future Contact Center opportunities as they are available.

  • Excellent verbal communication skills presenting a friendly and professional phone manner at all times.
  • Ability to manage high call volumes on a daily basis. (approximately 50-75 calls per day)
  • A genuine commitment to providing a positive customer experience.
  • Effective written communication skills, providing grammatically correct and concise correspondence.
  • Self-initiative in using available resources for researching and responding to customer questions, demonstrating strong problem-solving skills and attention to detail.
  • Ability to learn and articulate Individual Life products and procedures.
  • Ability to work quickly and accurately under pressure.
  • Ability to work well independently and as a team member.
  • Ability to multi task and effectively maneuver between multiple computer user interfaces on each call.
  • Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business.
  • Ability to work overtime upon request.