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Contact Center Rep
Ref No.: 20-02403
Location: St. Paul, Minnesota
Pay Rate : $ 18.50 /Hour
CONTACT CENTER REPRESENTATIVE
Duration: 3 months (with full-time conversion after 3 months)
Hours: M-F business hours, 8hr/day with 45min lunch break
Pay rate: $18.50 per hour
Address: 400 Robert Street North, St. Paul, MN (remote until further notice)

WHAT YOU WILL BE DOING:
  • Answer incoming phone calls from policyholders, Field Agents, Distribution Partners and Third Parties requesting information on Individual Life insurance products, policies and procedures.
  • Provide clients with information on pending administrative and contractual policy change requests.
  • Provide callers with current policy information, values and quotes.
  • Facilitate policy premium payments, loan transactions and allocation changes.
  • Facilitate administrative requests (address changes, beneficiary changes, ownership changes, etc.)
  • Assist callers with our website, including navigation, transaction processing and troubleshooting.
  • Update file and system records.
  • Commit to continuous self-improvement to train and take on additional tasks and responsibilities as time and call volumes permit to prepare for future Contact Center opportunities as they are available.

WHAT WE NEED FROM YOU:
  • Excellent verbal communication skills presenting a friendly and professional phone manner at all times.
  • Ability to manage high call volumes on a daily basis. (approximately 50-75 calls per day)
  • A genuine commitment to providing a positive customer experience.
  • Effective written communication skills, providing grammatically correct and concise correspondence.
  • Self-initiative in using available resources for researching and responding to customer questions, demonstrating strong problem-solving skills and attention to detail.
  • Ability to learn and articulate Individual Life products and procedures.
  • Ability to work quickly and accurately under pressure.
  • Ability to work well independently and as a team member.
  • Ability to multi task and effectively maneuver between multiple computer user interfaces on each call.
  • Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business.
  • Ability to work overtime upon request.