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Technical Product Support Specialist
Ref No.: 20-01811
Location: Indianapolis, Indiana
Are you a laboratory looking to use your skills in a new way? Are you interested in working for a company that is not only an industry leader but has also been named one of the Best places to work? If so, this is the position for you! This pioneer in healthcare has been committed to improving lives since the company was founded over 100 years ago. Today this global leader creates innovative medicines and diagnostic tests that help millions of patients around the world!

Title: Technical Product Support Specialist
Location: Indianapolis, IN 46256
Pay Rate: $22/hr
Contract Length: 6 months; **potential long term opportunities**

Position Summary:
As a Technical Product Support Specialist, you will be responsible for troubleshooting errors on diagnostic tools over the phone with clients throughout North America.

  • Provides technical support to clients (hospitals, doctor's offices, labs), answering questions on function and usage of products.
  • Analyzes problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem areas and recommend corrective action.
  • Recommends solutions to customer's application questions.
  • Maintains database of problems so that recurring problems can be analyzed and reported.
  • Contributes independently or with a team towards a program or department goal or service.
  • Interfaces with internal customers and departments.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
  • Effective communication and customer service skills
  • Eager to learn
  • High attention to detail
  • Exceptional problem solving skills
  • Effective communication and customer service skills
  • Experience in servicing Medical Devices or Lab experience is a major plus
  • Biomedical technology experience is a plus
  • ASCP certification strongly preferred – While extensive on the job training is provided, role requires industry knowledge of clinical laboratory topics
  • Associate's degree in Medical Technology, Biomedical Engineering, Molecular/Biology/Chemistry or other Allied Health Field required
  • Bachelor's degree in medical technology, science field or equivalent military training highly preferred

The Technical Service Center operates 24/7. Schedules are created on a quarterly basis and require flexibility. Training will be Mon-Fri 9am-5pm.