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Network Operations Engineer
Ref No.: 20-00741
Location: Denver, Colorado
Network Operations Engineer
Denver, Colorado
About This Role
We are seeking a Tier 1 -2 NOC Operator or a solid network engineer. This would include working with our remote monitoring and management tools. In this position, you will be responsible for acting as the first line of technical support for our customers. Under limited supervision, you will assist in the planning, monitoring, and troubleshooting of the underlying network and transport equipment and associated ILA huts. You will respond to customer tickets and document troubleshooting steps. This means handling those tickets throughout the full lifecycle of the event from creation to completion and escalating to Tier 3 support as needed.

Essential Duties:
  • Provide accurate, timely, and professional documentation on all supported issues.
  • Follow up on all incidents in a timely and professional manner.
  • Quickly identify and escalate high-priority issues.
  • Accurately triage/assign/escalate tickets per standard operating procedures.
  • Efficiently and accurately, resolve all assigned incidents.
  • Complete all assigned duties in a timely and accurate manner.
  • Adhere to the schedule and have dependable attendance.
  • Ability to work well under pressure and adapt in a fast-paced environment.
  • Prior experience with facilities management to include HVAC, DC Power, Generators, Access Control and Environmental reporting.
  • Solid Knowledge of Telecom Facilities - HVAC, DC Power, Generator and protect power systems
  • Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management).
  • Strong critical-thinking skills that facilitate expedient problem solving.
  • Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills.

    Languages: English (Speak, Read, Write)