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Customer Service Rep
Ref No.: 20-00629
Location: Bloomfield, Connecticut
Pay Rate : $ 14.89 /Hour
Seeking enthusiastic, motivated, and reliable customer service professionals with experience working in a call center setting. If you enjoy working with others and are looking for growth, apply now to join our team!

Job Title: Customer Service Representative
Pay Rate: $14.89/hr
Start Date: 02.17.20 to 5.16.20 (Contract)
Hours: M-F 8AM to 5PM
Location: Bloomfield, CT

  • Respond to customer requests via telephone or email, providing excellent service to customers who have insurance or other financial service products or benefit plans.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Enhance and strengthen the relationship with the customer using strong communication skills, keen listening skills and empathy.
  • Support special product and/or service campaigns as needed, or if solicited by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
  • High School Diploma or equivalent
  • Previous customer service experience, call center a plus
  • Effective listening skills
  • Attention to detail