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Intake Care Representative (FL)
Ref No.: 20-00374
Location: Doral, Florida
 
Bilingual Customer Service Representative (Intake Care Representative)
Start Date: 2/3/2020
Schedule: M-F 9:00 a.m. – 6:00 p.m. (some additional overtime (may include weekends)
Location: Doral, FL 33166
Pay: $13-$15 an hour
 
Duties:
 
  • Delivers straightforward administrative and/or other basic business services in Utilization Management.
  • Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
  • Serves as initial contact for clients and their eligible dependents requesting services.
  • Responsible for customer service and relevant standards such as telephone response time.
  • May make referrals within stated limits.
  • Issues tend to be routine in nature.
 
Skills:

 
  • Good telecommunication and customer service skills.
  • Bilingual English and Spanish.
  •  
 
Education:

 
  • High school diploma or G.E.D.
  • Prior experience in customer service role/operation.