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Client Service Representative
Ref No.: 19-07798
Location: St. Paul, Minnesota
Pay Rate : $ 18.50 /Hour
Job Title: Client Service Representative
Location: 400 Robert Street North, Saint Paul, MN
Duration: Dec 17, 2019 - March 31, 2020
Schedule: Mon - Fri Business Hours

JOB SUMMARY
We are seeking a candidate to work on a contract basis at our client in Downtown Saint Paul on the Group Underwriting team. This team is paperless, so a successful candidate will be skilled in typing, specifically skilled in numerical data entry, with excellent accuracy.


What you do as a Support Services Representative:
  • Enter data in 2 different systems:
    • QUEST is Internet-based. These applications require the associate to enter phone numbers, email addresses, height, weight, research of the application to determine yes and no answers to health questions, occupation status, date received, whether it's signed and date of signature.
    • The other system is Mainframe based, where they will enter the above information as well as full name, date of birth, address, Social and/or Employee ID numbers, coverage codes, plan information and dollar amounts.
  • ​Entering data into a computer and working in Work Item Management (WIM) Queues. Associates enter at least 300 applications daily.
  • May also assist with indexing such as mail, which requires research to find applicants in the database, pull up proper requirements/documents, and index the Record ID and Requirement ID in the system.
Required Skills:
  • A fair amount of judgment, decision making, common sense, excellent accuracy and attention to detail.
  • Minimum of 8000 ksph (higher preferred) alpha-numeric data entry.