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Customer Operations (TX)
Ref No.: 19-07765
Location: Lewisville, Texas
Seeking a Quality Assurance Coordinator to assist a customer service and pharmacy department in Lewisville, TX! This role is with a Fortune 100 global healthcare company that genuinely tries to generate the most cost-effective care for patients. The company provides medical products, pharmaceuticals and cost-effective solutions, connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. This is the perfect opportunity to get your foot in the door with a Fortune 100 leader in the healthcare industry servicing over 60,000 locations!

Responsibilities:
• This position proficiently transcribes call center records for quality purposes
• Able to quality review adverse events submitted by staff before submission to client safety unit
• Must be technically proficient at all times and within the scope of this job description
• Demonstrates knowledge of quality systems and approaches.
• Knowledgeable about the client program and product/service offerings.
• Interprets and transcribes inbound and outbound calls from patients and health care providers.
• Responsible for prompt, neat and accurate transcription of records.
• Produce clear and accurate transcriptions within client established time frames.
• Able to identify adverse events.
• Ensure documentation is in order and following client regulatory guidelines.
• Identify trends and training needs from transcription opportunities and escalate appropriately.
• Able to work effectively with dynamic, integrated task teams
• Ability to maintain a work pace appropriate to the workload

Skills/Qualifications
• 2 years call center experience
• 2 years of transcriptionist experience
• 2 years of quality review experience
• Certified Medical Transcriptionist (CMT) strongly preferred
• HS Diploma or GED
• Knowledge of medical terminology
• Excellent organizational skills
• Exceptional listening skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Strong knowledge of customer care processes and techniques
• Multi-tasking, time management and prioritization skills

-CANDIDATES MUST BE WILLING TO UNDERGO A BACKGROUND CHECK AND DRUG SCREEN PRIOR TO EMPLOYMENT-

Schedule: Monday-Friday, 9am-6pm and 10am-7pm, 40 hours per week (Training 8-5)
Pay: $15 per hour
Start Date: ASAP
Contract Length: 3-6 months, conversion dependent on attendance and performance