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Customer Service Lead Representative
Ref No.: 19-07713
Location: Nashville, Tennessee
Duties:
Customer Service Lead Representative is responsible for intake, processing of oral and possibly written grievances, conducting root cause analysis as needed, creating an action plan, coordinating and communicating resolutions, as well as documenting systems in detail with case notes related to Customer grievances. Skills Excellent oral, written communication skills & critical thinking ability required
- Ability to track and manage case load effectively in call tracking system
- Must be able to work independently and under pressure related to tight time-frames
- Problem solving skills required
- Working knowledge of MS Word, Excel and the ability to pick-up and work in multiple computer systems is required
- Customer-centric mindset
- Prior Medicare Advantage background preferred.
- Call center, Grievances or Appeals department experience preferred.
Skills:
DOCUMENTING EXCEL MEDICARE MS WORD PROBLEM SOLVING Skills ROOT CAUSE ANALYSIS WORD MEDICAID MICROSOFT EXCEL MICROSOFT WORD Keywords Education High School Diploma or equivalent required
- At least 1 year experience within the health insurance industry required Skills and Experience:
Required Skills:
CUSTOMER SERVICE
EXCEL
MEDICARE
MS WORD
PROBLEM SOLVING
Additional Skills:
WORD
CUSTOMER SERVICE ORIENTED
DOCUMENTING
MEDICAID
MICROSOFT EXCEL
MICROSOFT WORD
RETAIL SALES
ROOT CAUSE ANALYSIS
Education:
Completed High School (Diploma or GED)
Languages:
English Read Write Speak