Previous Job
Previous
Technical Product Support Specialist I
Ref No.: 19-07609
Location: Indianapolis, Indiana

Join this pioneer in healthcare that has been committed to improving lives since the company was founded over 100 years ago. Today this global leader creates innovative medicines and diagnostic tests that help millions of patients around the world!

As a Technical Product Support Specialist you will be responsible for troubleshooting errors on diagnostic tools over the phone with clients throughout North America. 

Responsibilities:
  • Provides technical support to clients (hospitals, doctor's offices, labs), answering questions on function and usage of products. 
  • Analyzes problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem areas and recommend corrective action.
  • Recommends solutions to customer's application questions.
  • Maintains database of problems so that recurring problems can be analyzed and reported.
  • Contributes independently or with a team towards a program or department goal or service.
  • Interfaces with internal customers and departments.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Skills:
  • Effective communication and customer service skills
  • Eager to learn 
  • High attention to detail
  • Exceptional problem solving skills 
  • Effective communication and customer service skills
  • Experience in servicing Medical Devices or Lab experience is a major plus
  • Biomedical technology experience is a plus

Education:
Associate's required
Bachelor's degree in medical technology, science field or equivalent military training highly preferred

Note:
The Technical Service Center operates 24/7. Schedules are created on a quarterly basis and require flexibility. Training will be Mon-Fri 9am-5pm.