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Case Management Associate Analyst
Ref No.: 19-07574
Location: Phoenix, Arizona
Case Management Associate Analyst

Address: 25600 North Norterra Parkway, Phoenix, AZ 85085
Hours: Monday-Friday 8:00AM-4:30PM
Pay Rate: $18.00-$20.00/hour paid every Friday (UNKNOWN UNTIL 1st SUBMISSION)
Contract Length: 12/09/2019 to 04/30/2020 (possible extension based on attendance and performance)
Openings: 6

Overview:
  • Their main role will be interviewing patients by phone, translating that conversation to a computer form, scanning forms into our electronic health record, receiving and mailing items to patients.
  • They will need to track their efforts on Excel spreadsheets.
Skills:
  • Ability to pass 7-year county background check and urine drug screen
  • High School Diploma
  • Must communicate effectively through reading, writing and speaking in person or on telephone
  • Use of computers is required
  • Able to transfer information gathered from patient into computer form.
  • Previous experience in the medical field preferred
  • Demonstrated ability to work collaboratively within a team environment
  • Exceptional customer service and interpersonal skills
  • Strong verbal/written communication and organizational skills to effectively communicate with patients and matrix partners
  • Proven administrative abilities, with strong computer and software application skills
  • Medical terminology preferred
  • Ability to convey information to customers in a warm, clear, concise manner
  • Demonstrates positive customer service behaviors
  • Ability to excel at details, multi-tasking and working under pressure