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Passenger Customer Service - Wheelchair Assistant
Ref No.: 19-07155
Location: Columbus, Ohio
Pay Rate : $ 10.00 /Hour
Job Classification: Passenger Customer Service, Wheelchair Assistant
Starting Pay: $10 per hour

Position Purpose
Is responsible for assisting airline customers that need wheelchair or baggage assistance getting from curbside to aircraft and vice versa. This position will assist other agents as needed to ensure safe operations for passengers and customers.

Essential functions and basic duties
  • Assist passengers needing wheelchair service getting to their flight, or off arriving aircraft
  • Guide customers through ticketing and wayfinding in the airport terminal
  • Checks facility cleanliness before and after operations
  • Maintains security awareness and hazardous materials awareness appropriate to the airport aircraft environment.
  • Other assignments and/or duties as directed.


Work in an indoor and outdoor environment; ability to work in adverse weather conditions. The worker is subject to fumes, odors, dusts, hot and cold climates, precipitation.
Shift – Scheduled for shifts on a weekly basis during scheduled air carrier operations.
Flooring – carpet and concrete surfaces.
Lighting – variable, natural and artificial light.
Temperature – variable environmental conditions based on the daily weather forecast. May be exposed to seasonal temperatures and precipitation, dust etc.
Noise – subject to aircraft engine and equipment noise
Safety equipment – gloves, and/or other personal protective equipment depending on job assignment, etc.


High school diploma or GED.
Must possess and maintain a valid Ohio driver license, in good standing.
Customer Service background
Ability to read and understand training manuals.
Ability to work well independently.
Ability to cooperate and communicate well with others.
Ability to maintain a positive attitude.
Required to have regular and predictable attendance.
Ability to work as part of a team, take direction and learn quickly in a fast-paced environment.
Basic computer skills.


Climbing Up to three flights including ladders, stairs, ramps, etc.
Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
Kneeling Resting on knee or knees.
Crouching Bending downward and forward at the leg and spine.
Reaching Extending hand(s) and arm(s) in any direction.
Standing For extended times.
Walking Especially for long distances.
Pushing Using upper body to press against something with steady force.
Pulling Using upper body to draw, drag, haul, or tug objects.
Lifting Use of upper body and back muscles to lift objects.
Grasping Using fingers and palm on an object for gripping, lifting and pushing.
Average hearing
Ability to hear average or normal conversations and receive ordinary information.
Fine, acute visual abilities Fine visual acuity, color vision; or depth perception and/or field of vision.
Physical strength
Must be physically able to perform the essential functions and basic duties of assigned job.
Ability to lift up to 70 lbs.

All candidates must be able to pass a fingerprint criminal history check in order to receive airport badge.