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User Experience Researcher
Ref No.: 19-07060
Location: Indianapolis, Indiana
Where We Are
Our Client is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. They are the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and neuroscience. They are also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Their personalized healthcare strategy aims at providing medicines and diagnostics that enable tangible improvements in the health, quality of life and survival of patients. Indianapolis is the main hub for all of Their units focused on Diabetes Care with major production of Diabetic Test Strips and Glucose Meters.  
 
Position Summary
As the User Experience Researcher, you will play a key role in accelerating our Clients’ global and regional value creation process. You will apply customer insights discovery and lean experimentation techniques to surface customer’s experience, their challenges, pain points and needs in a collaborative way.
 
You will be the global insights lead to coach and guide other teams in value creation such as strategy teams, product teams, marketing, sales and brand teams. You will discover contextual customer insights through various insights research methods such as exploratory research, evaluative research, co-creation, observational research methods, etc. and using analysis and synthesis methods to design and validate personas, archetypes, journeys, service blueprints, eco-system maps, user stories and so forth.
 
The results obtained will be significant to inform strategic business decisions such as for portfolio strategy, product strategy, commercial strategy and will be the foundation to inform the value creation process where new products, services and business models will be developed.
 
You will jump start the value creation process by facilitating customer empathy & customer experience
immersion workshops, Design Sprints, Commercial Targeting Workshops and Lean Innovation
Bootcamps. You will work within global, cross-functional product development teams, strategy teams
and commercial teams by applying domain expertise such as cognitive and behavioral psychology,
design thinking, lean startup, UX design and research, lean experimentation, visual communication, etc. to surface insights about user needs and to inform the design and development of new value
propositions.
 
You will educate the organization on UX principles, design thinking, qualitative and quantitative
research, lean and agile principles. You will also guide the organization to ensure that product & service
solutions truly address important customer needs and thus deliver superior customer and business
value by satisfying the functional, emotional and social needs our consumers.
 
 
You Will
  • Build relationships with key stakeholders to develop long-term research strategies that identify and fill key knowledge gaps, and guide the vision for complex business challenges
  • Champion a unified view of our customers and put them at the center of everything the organization does
  • Conduct research, interviews, and exercises to understand user needs, behaviors, and motivations through qualitative and quantitative research
  • Bring to life surprising and actionable insights that influence product strategy and enable the development of usable, useful, and desirable experiences
  • Travel internationally for research as needed; take on the role of a coach, trainer, and educator
  • Develop methodologies to streamline user research and data analysis with the final goal to provide added value to our franchises
 
Requirements
  • Masters’ in Design Research, Social Science, Behavioral Psychology, Integration Design, or a related fired of study
  • Minimum of 4 years’ experience as a design researcher or in a related role
  • Visual communication design to develop and design customer journeys, personas, service blueprints, workshop materials
  • Qualitative research and quantitative research experience with focus on digital products and services
  • Digital prototyping, service prototyping, business model prototyping
  • Design and research methods to gather data, analyze, and synthesize
  • Facilitate insights immersion workshops, design sprints, analysis, and synthesis workshops