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HRSC Associate
Ref No.: 19-06552
Location: St. Paul, Minnesota
Pay Rate : $ 21.00 /Hour
Title: HRSC Associate
Pay: Market Rate
Hours: Monday - Friday Business Hours
Location: 400 Robert Street North, Saint Paul, MN
Duration: 3 months with opportunity for extension/conversion

Company Overview
Our Client is the holding company parent of a group of affiliated companies that provides a broad range of financial services in the United States and Canada. Founded in St. Paul, Minnesota, Our Client provides insurance, investment retirement products, and Trust services to more than 19 million clients


JOB SUMMARY
HRSC Associate is primarily responsible for executing established policies and processes, escalating complex issues to the COE for assistance with resolution. Will be responsible for certain processes so the core team can focus on training on new systems and procedures, will also manage transnational activities and inquiries by phone and email, conduct basic research to be able to respond to policy questions.


Required Skills:

  • Strong attention to detail.
  • Ability to multitask effectively and prioritize work
  • Sound organizational and follow up skills
  • Sensitivity and discretion in handling confidential information
  • Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service
  • Ability to consistently deliver high-quality customer service in a professional manner