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Sales Administration Analyst (AZ)
Ref No.: 19-04458
Location: Phoenix, Arizona
Benefit Summary Support Consultant
Location: 5310 East High St, Phoenix, AZ
Start Date: 8/12
Pay Rate: $21-23

The Benefit Summary Support Consultant serves as a liaison between the Sales team and internal partners (e.g. Underwriting, Admin Staff, and Implementation) providing a primary and critical role in their ability to deliver timely and accurate Benefit Summaries, both internally and externally, that represent a medical plan’s benefits and customer cost shares. Review all plans to ensure Federal Legislation, State mandates and Medical Product and Program rules are compliant and protects their clients and customers from financial risk. Benefit Summaries serve as a key communication tool between Sales and Brokers when building plan offerings and developing corresponding rates. It also is used by our customers as an important part of their decision making during open enrollment; and it is used as a decision tool when reviewing benefits and making a plan election. Further, they serve as the guide to configure internal systems to process and pay claims accurately. 

Role Responsibilities
  • Quality Assurance
  • Analyze renewing plan against current plan in multiple systems to identify and correct any unexpected variances
  • Validate all Sales Management requested changes have been applied to benefits
  • Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as *** product standards
  • Participate in self and peer review in order to identify and correct mistakes
  • Provide final and error free benefit summaries and related paperwork to Sales to begin case installation
  • Communication
  • Provide daily acknowledgement on all received requests and ongoing status updates via email
  • Engage and partner with departments to research and resolve benefit issues during the benefit summary creation lifecycle Project Management
  • Accept and track work requests from sales offices coast to coast to ensure timely completion of requests while identifying and mitigating risks in the timeline
Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers always acting with the customer in mind, while continuously maintaining effective relationships that promote the integrity and trustworthiness of oneself and of the entire team
Written and Verbal Communication – can effectively communicate in order that recipient is immediately clear on what is being asked or understands without any ambiguity what is being provided or being explained. As well, must be able to quickly and accurately discern meaning and what is being requested by any one of a team of 600+ peers
Approachability – builds rapport well with others and is easy to approach and engage in a team environment
Organizing – can orchestrate multiple activities at once to accomplish a goal utilizing available resources effectively, efficiently and most importantly, accurately
Technical Learning – can quickly learn internal technical systems and apply the knowledge, as well as serve as a mentor to peers
Learning and Applying Quickly – ongoing openness for learning in an ever changing environment and a versatile learner as rules vary based on product funding, state rules, product rules, etc. Based on learning concepts, can apply to unfamiliar tasks and take on new learning challenges
Problem Solving – by utilizing multiple knowledge resources and following process, can self initiate finding solutions to difficult problems, and looks beyond the obvious and doesn’t stop at first answers
Perseverance – pursues everything with energy, drive and a need to finish, especially in the face of resistance or setbacks
Dealing with Ambiguity – can effectively cope with change and shift gears comfortably, sometimes needing to set aside a portion of work while picking up new work and managing multiple efforts concurrently

Bachelor's Degree Required