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Client Account Support Analyst
Ref No.: 19-04384
Location: Austin, Texas
Title: Contract Support Analyst
Location: 11200 Lakeline Blvd Ste 100, USA TX
Start Date: 7/29/19

  • Responsible for creating, maintaining and updating routine to moderately complex information on appointed agents/agencies for the business.
  • Reviews contract applications for accuracy and completeness.
  • Assigns and maintains agent/agency producer codes.
  • Processes state appointments for agents by accessing website(s) of our third party vendor(s).
  • Applicable documents are imported into our imaging system to maintain up to date information in agent files.
  • Reviews background information and escalates for review when an exception to standard policy is requested.
  • Maintains accurate data on appointed agents/agencies which may include updates to name, address, payment information, and etc.
  • Applies knowledge of department policies and procedures and utilizes understanding of the business and organization. 
Essential duties and Responsibilities:
  •  Process new agent contracts.
  •  Process state appointments and update records accordingly.
  • Maintains/updates agent records.
  • Responsible for understanding and applying our department procedures and practices.
  • Detail-orientated
  • Not afraid to ask questions
  • People who have worked with real estate contracts/credentialing have been a good fit previously
  • After 2 weeks, expectations is that worker should be able to process 13-15 contracts per day
  • High school diploma or equivalent.
  •  Two-four years of related experience
  • English Read Write Speak