Previous Job
Business Process Support
Ref No.: 19-04145
Location: South San Francisco, California
This is an exciting opportunity to join a leading biotechnology company that discovers, develops, manufactures and commercializes medicines to treat patients with serious or life-threatening medical conditions.

  • Supports design, implementation, and improvement of business processes across designated areas of responsibility and critically reviews current processes for effectiveness, quality and simplification.
  • Supports development of relevant guiding principles, maintains the current-state business process documentation and develops target future-state process models.
  • Supports the development and management of tools, templates, style guides and procedural documents, including process maps, and working documents to support the tactical application of business processes as required. This includes writing, copy editing and proofreading these documents. Must be able to take content from multiple authors and consolidate into one consistent voice.
  • Supports the assessment that appropriate documentation and controlled document requirements are identified and integrated in process maps (business requirements).
  • Supports continuous process improvement through ongoing observation, monitoring and evaluation. This includes generating, tracking, and compiling KPI reports for analysis by team.
  • Supports Business Process Manager work, including QC and checking the logic of the business process maps and business process documentation.
  • Regularly consults with team, cross-functional partners, management and other stakeholders to remain familiar with relevant business, project or other developments as well as keep others apprised of project status.
  • Develops and distributes project presentations and other materials/information.
  • Completes other routine and ad hoc analysis and reporting. Responsible to keep all internal customers, partners and stakeholders apprised of progress and interim updates. Does so by following prescribed departmental procedures, practices and protocols and by using standardized reporting and communications tools/templates and other resources.
  • Participates in departmental and other business reviews or meetings to remain, at all times, fully apprised of evolving business needs and requirements.
  • Demonstrated ability to organize and work with large amounts of data
  • Demonstrated skills with Visio, Excel, and Powerpoint.
  • Experience creating and maintaining Confluence wikis
  • Ability to facilitate small group feedback sessions
  • Understanding of document management/change control lifecycle preferred
  • Demonstrated ability to learn and apply new concepts
  • Detail-oriented, including demonstrated ability to copy edit /proofread
  • Having an understanding of graphic design/layout and the visualization of data
  • Understanding of, or aptitude to learn, international regulations, processes and issues in drug development. Includes understanding of, or aptitude to learn, GxP (Good Practices for quality guidelines and practices in the pharmaceutical/biotechnology or related industry), GCP (Good Clinical Practice), ICH (International Conference on Harmonisation of Technical Requirements for Registration of Pharmaceuticals for Human Use), and related systems that support clinical trials and clinical operations processes
  • Knowledge of Clinical Operations is preferred
  • Knowledge of clinical, non-clinical and/or benchmarking information systems is strongly preferred
  • Project management and process improvement aptitude.
  • Some knowledge of best practice project management and operational excellence methodologies and tools, such as value stream mapping, business process redesign, Six Sigma, LEAN, modeling and simulation, cycle time reduction, is preferred.
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint and Excel)
Bachelor’s Degree required