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Customer Service Representative
Ref No.: 19-03927
Location: Austin, Texas
Customer Service Representative
Location: 11200 Lakeline Blvd
Start Date: August 12th
Pay Rate: $17-17.70
  • Receives requests via telephone regarding Insurance application status.
  • Responds to inquiries from Independent and  Agents and/or agencies for information and assistance.
  • Performs research to respond to inquiries and interprets notifications to determine most effective response.
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)
  • Performance determined on may factors including phone metrics and quality assurance scores.
Skills:
  • Experience in customer service, call center environment required
  • Ability to handle high end customers in a professional manner
Education:
Associates Degree or 2+ years’ call center preferred