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Resource Planning Associate Representative
Ref No.: 19-03666
Location: Chicago, Illinois
Health Risk Assessment Scheduler/ HRA Care Associate
Office based role - Bilingual - Spanish speaking required. Sales experience is a must.

The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. The Scheduler must be comfortable making 100+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.

Responsibilities
  • Place 200+ outbound calls to potential patients daily
  • Take inbound calls daily from members returning the original call
  • “Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit
  • Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments
  • Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers.
  • Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel
  • Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members
  • Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached
  • Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner
  • Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members
  • Meet daily/ weekly/ monthly standards set for the department. Schedulers are monitored on a daily, weekly, and monthly basis to record progress. Call recordings are pulled sporadically to keep schedulers on target with compliance

Education:
High School Diploma or equivalent

Languages:
English Read Write Speak
Spanish Read Write Speak