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Customer Account Specialist
Ref No.: 19-01075
Location: Columbus, Ohio
Pay Rate : $ 16.00 - 18.00 /Hour
The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process. 
Address: Columbus, OH 43215
Shift: Monday-Friday 8:00AM-5:00PM
Pay: $16.00-$18.00/hour
Contract Length: start date, ASAP for 6-9 months with possible extension and conversion

Responsible for the order management process, which includes: 
3-4 years of experience is needed of large data management in both Excel and SAP type system.
  • Serve as prime contact for order related activities.
  • Build and maintain business relationships with customers through multiple communication channels.
  • Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
  • Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.
  • Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.
  • Inform sales representatives of current customer activity and order statuses as appropriate.
  • Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
  • Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
  • Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.
  • Cross-train and provide backup for other customer service team associates as required.
  • Manage customer invoice process, as needed
  • Bachelor's degree or equivalent combination of education and experience.
  • Should have strong oral and written communication skills.
  • Ability to work effectively in a fast paced, international, multicultural environment.
  • Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.
  • Customer oriented mind set.
  • Ability to work well with others to accomplish common goals. 
  • SAP experience is a plus. + Excel and ERP + Large database experience