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Technical Support Specialist II
Ref No.: 18-04636
Location: Lowell, Massachusetts
This is an excellent opportunity to start a career with a Fortune 500 payment processing company and technology provider!


The IT Deskside Support is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide second line support for all employees at the Worldpay Lowell office and their remote employees. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Job Details:
Pay: $32.19
Location: Lowell, MA
Hours: 8AM - 5PM, M-F

DUTIES AND RESPONSIBILITIES:
• Diagnose and resolve software and hardware incidents, including Windows (7, 8, & 10) operating systems and across a range of software applications.
• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• Under general supervision, can create concise customer reports, explain complex IT concepts to non-IT audience, and create clear and professional internal and external IT incident communication.
• May conduct training programs designed to educate both technical and nontechnical personnel. Applies standards and methodologies to analyze, model, and manage business tasks within area of specialty.