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Help Desk Support
Ref No.: 18-04612
Location: South Jordan, Utah
This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent.



Job Details:
Start Date: October 22nd

Responsibilities include:
  • Listening to the customer to gain an accurate understanding of the situation
  • Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Under general oversight, provides after hours and weekend support as needed.
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
  • Provides investigation, diagnosis, resolution and recovery for hardware/software problems
  • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software

Qualifications:
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in a technical support role but not required
• Willing to work variable shifts including evenings, weekends and public holidays