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Customer Service Representative
Ref No.: 18-04559
Location: Mason, Ohio
Pay Rate : $ 13.62 /Hour
Apply today for an exciting opportunity with a Fortune 500 Global manufacturer of luxury eyewear and vision care services! After submitting your resume, one of our team members will reach out to you within the hour to discuss next steps and the full range of details.

The Consumer Services provides telephone and email support of Retail's eCommerce and contact lens business. Specialists must quickly master a deep knowledge of specific brand Retail, communicating effectively and professionally with customer via phone, email and potentially live chat.​

Timeline: 10/08/2018 - contract to hire, based on performance and attendance
Hourly Rate: $13.62
Training Hours: 2 - 6 weeks working 9:30 am- 6:00 pm.
Schedule: Retail Hours are 8am-9pm, Mon-Fri & Sat 9am-7pm - We are looking for those available 12:30pm-9:00pm

Required Qualifications:
  • High School Diploma; Associates preferred
  • Working knowledge of Windows operating systems, proficient with Microsoft Office (Word, Excel, PPT)
Additional responsibilities include:
  • Communicating effectively and professionally with customer via phone, email and potentially live chat
  • Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service
  • Explaining pricing and insurance benefits
  • Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns
  • Using up-sell and cross-sell techniques to maximize revenue
  • Partnering with doctors to ensure prescriptions are valid
  • Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical

We are looking for those who are able to adapt to a floating work schedule. Additionally, candidates must exhibit excellent customer care, phone, communication and writing skills. They must be able to calculate figures and amounts and have knowledge of basic Microsoft applications and the ability to learn other computer software applications.