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HR Service Center Sr. Representative
Ref No.: 18-04532
Location: Dublin, Ohio
HR Service Center Rep 

Shift: 8:00am – 5:00pm

Description of Work:
The HR Service Center is responsible for responding to and supporting the resolution of inquiries from managers, employees and HR regarding a wide variety of HR issues:
• Uses knowledge of HR processes and technologies and general HR acumen to initiate and/or complete HR requests.
• Defines and operates within service level agreements.
• Demonstrates customer service protocols and empathy for the personal circumstances of employees.
• Ensures complete protection of employee data and complies with all data privacy processes and regulations.

Office/clerical senior/multi-skilled entry level individual contributor role:
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
• In-depth knowledge in technical or specialty area. Proficiency in Microsoft applications.
• Applies advanced skills to resolve complex problems independently.
• May modify processes to resolve situations.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.
• Desire to grow career within the Human Resources function.

• HS Diploma, GED or equivalent, or equivalent work experience
• 3+ years’ experience in related field