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Technical Product Support Specialist
Ref No.: 18-04447
Location: Indianapolis, Indiana

Technical Support Specialist | Indianapolis, IN

SUMMARY

Provides technical support to customers, answering basic questions on function and usage of products via the Technical Support Center. May also provide technical assistance to sales, marketing and other departments. Analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action. Serves as the primary support liaison between our client and the customer. Recommends solutions to customer's application questions. Maintains a database of problems so that recurring problems can be analyzed and reported.

REQUIRED SKILLS

  • Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
  • Significant on-the-job training or formalized education in a specific area.
  • Requires some evaluation, originality or ingenuity.
  • Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
  • Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions
  • Effective communication and customer service skills
  • Associate's degree in electronics (or equivalent military training), medical technology or related field

ADDITIONAL INFORMATION

  • 24/7 call center
  • The focus will be more on direct consumers
  • hours may vary - all shifts available, rotating weekends, with the opportunity to work remote on off shifts (must have a hardwire connection with no reimbursement). There will be shift differential for off shifts
  • Training is on 1st shift for 2 months
  • Candidates much be able to adjust communication style and answering questions from seniors (72)
  • Ability to troubleshoot problems