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Systems Engineer
Ref No.: 18-04411
Location: Elk Grove Village, Illinois

Our client, a leader in the United States Ariline industry, is seeking a mid-level Systems Admin to join their team. This Support position is in IT Command Center’s Application Recovery Team (ART) requires on-site shift work providing 24x7 operational support for Application Recovery, distributed systems in Unix/Linux, Windows, Virtual (VMWare, HyperV) and Middleware environments. ​If this is something you are interested in learning more about, please apply ASAP!

Responsible for day to day monitoring performance and availability of enterprise applications, system performance and analysis of alerts from various tools and restoration of services.
Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups. 
Responsible for providing day to day support for Application Recovery and Availability, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments. Understanding of various Microsoft tools is a plus.
Additional monitoring and support required for critical processes in Middleware, Database, Storage and Backup areas.
Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, DataPower) is essential. 
Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk.
Work with cross-functional teams throughout IT to isolate and resolve unplanned outages.

Minimum 1-2 years of experience in an operational support role is essential.
Experience working in large coporate, fast-paced environments.
Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
Excellent knowledge of application performance measurement, distributed computing technologies in the UNIX/Linux and Windows space is must.
Be able to analyze application, systems issues and assess impact. 
Ability to work with IT Command Center and other Support teams to quickly resolve high impacting incidents.
Reliable, punctual attendance is an essential function of this position.
Strong working knowledge of ITIL Service Management is required.
Able to work well with Application support, Server Operations, Network Operations, Middleware, Database and Dev Ops Support teams (on-shore & off-shore) and respond to user reported issues. 

Familiarity with Ticketing System (ServiceNow) is a plus.
Understanding of various Microsoft tools is a plus.