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Salesforce Business Analyst
Ref No.: 18-04390
Location: Indianapolis, Indiana
Salesforce Solutions Consultant


Under general direction, implement application software within project timelines, quality and documentation standards. Define approach to and methods used for application development. Within global DIA IT Solution Delivery, provide leadership and experience in creating and designing solutions, procedures and business processes that meet business, customer and technological requirements; evaluating alternative informatics technologies where required and research industry best practices and emerging trends; creating and designing solutions and procedures, optimizing business processes at a global level in the area of expertise; and developing and managing the respective business critical know-how within the said area of expertise. May have accountability for a small team of specialists or to lead a (sub) project team.

  • Engage with business stakeholders to gather & analyze requirements, propose solutions that leverage Salesforce functionality, including resource and effort estimates
  • Translate requirements into actionable work and deliverables, coordinating with developers and configuration engineers to deliver against business expectations
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices
  • Manage relationships with stakeholders to achieve project goals, including clear communications in all project and deliverable updates, and offering risk/challenge options to always keep moving forward

  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary
  • Partner with internal users to learn their business, processes, challenges and strategic objectives
  • Log and track identified problems through to resolution
  • Lead projects, execute project task responsibilities and coordinate implementation activities
  • Create, customize and maintain customized reports and dashboards
  • Support and facilitate testing of new enhancements and issue fixes
  • Support release engineering teams with the deployment of components between sandbox and production environments