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Enrollments Coordinator
Ref No.: 18-04348
Location: Milwaukee, Wisconsin
Pay Rate : $ 14.29 - 15.71 /Hour
JOB FUNCTION: To provide world-class customer service to our Business Partners, Agents, Brokers Dealers, Insurance Carriers, TPAs, employer relationships and channel partners. Provides support to external sales force. Managing and onboarding small to mid-size relationships through education, on boarding, and providing self-service options. MAJOR DUTIES & RESPONSIBILITES - Process customer enrollments in a responsible, timely and accurate manner - Perform business partner outreach through the appropriate channels to resolve issues - Communicate and reinforce changes in operational policies and procedures. - Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment. - Assist in training of new Enrollment coordinators. - Participate in project testing or as subject matter expert as required. - Prioritize and perform multiple tasks at the same time. - Take ownership of escalated issues and report systems or policy issues to appropriate parties. - Act as an advocate for the customer by submitting feedback through appropriate channels. - Consistently meet/exceed all customer service standards. - Model behavior consistent with Operations customer service standards, policies and procedures. - Review, update and/or create new operational procedures as needed. - Other duties as assigned by Supervisor/Manager EDUCATION, EXPERIENCE & SKILLS: - High School Diploma/GED required, bachelor's degree preferred. - 1 year experience in an office clerical function, in a financial or healthcare setting preferred. - Experience in a mailroom preferred. - Proficient in Microsoft Office Suite required, Microsoft Access is a plus.