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Member Services Coordinator
Ref No.: 18-04346
Location: Sheboygan, Wisconsin
Pay Rate : $ 14.29 - 15.71 /Hour
OB FUNCTION: To provide world-class customer service to our Business Partners, Agents, Brokers Dealers, Insurance Carriers, TPAs, employer relationships and channel partners. Provides support to external sales force. Managing and onboarding small to mid-size relationships through education, on boarding, and providing self-service options. MAJOR DUTIES & RESPONSIBILITES - Process customer communications and incoming and outgoing mail in a responsible, timely and accurate manner - Process less complex mailing requests from internal customers - Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment. - Prioritize and perform multiple tasks at the same time - Report systems or policy issues to appropriate parties. - Act as an advocate for the customer by submitting feedback through appropriate channels. - Consistently meet/exceed all customer service standards - Model behavior consistent with HSA Bank customer service standards, policies and procedures. - Other duties as assigned by Supervisor/Manager EDUCATION, EXPERIENCE & SKILLS: - High School Diploma/GED required, bachelor's degree preferred. - 1 year experience in an office clerical function, in a financial or healthcare setting preferred. - Experience in a mailroom preferred. - Proficient in Microsoft Office Suite required, Microsoft Access is a plus.