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Support Engineer
Ref No.: 18-04310
Location: Chicago, Illinois
Position: Support Engineer

The Support Engineer work with the team that is responsible for the day to day maintenance and support of our Enterprise Active Directory environment comprising of over 200 domain controllers, 20 domains across multiple forests. In addition to Active Directory the Support Engineer will support our DNS and DHCP environments.
Applicant must have solid fundamentals and understanding in the following Active Directory technologies. A firm understanding of troubleshooting, creating and managing Group Policy Objects.
 
Required Skills
  • An understanding of scopes, subnets and sites, the AD MMC that hosts these objects and what role this mmc plays
  • What is DNS, how it relates to AD as a whole, what types of records populate DNS in an enterprise Active Directory Domain infrastructure
  • A solid understanding of not just the Users and Computers mmc but what security groups are, delegation of rights and best practices in user and computer management.
  • Experience in change management processes
  • Be comfortable with being part of an on-call rotation for teams and be available to jump in and assist on-demand.
  • The support engineer needs to be able to work in a team atmosphere, able to learn quickly, and be a self-motivator.
  • They will need solid documentation skills and be able to follow the ITIL Change Management process.

     
Desired Skills
Automation knowledge in object management is a plus.
Knowledge of AGPM is a plus.
The candidate should be able to perform engineering level work on Active Directory and Domain administration and demonstrate the ability to be a subject matter expert in AD technologies
Knowledge of Infoblox and/or AGPM are a plus, but not required.
Additionally, the candidate should have experience in one way and bi-directional trusts across forests and sub domains.