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HR Service Center
Ref No.: 18-04281
Location: Dublin, Ohio

Business Function: HR Service Center
Contract with hopes to make permanent in the future
Targeted Pay Rate: $18.00/hour
Location: South Campus- 5100 Rings Road Dublin OH, 43017
Total Weekly Hours: 40
Shift: 8:45-5:45.

Description of Work:

The HR Service Center is responsible for responding to and supporting the resolution of inquiries from managers, employees and HR regarding a wide variety of HR issues including payroll, benefits, compensation, etc.

• Uses knowledge of HR processes and technologies and general HR acumen to initiate and/or complete employee HR requests.
• Defines and operates within service level agreements.
• Demonstrates customer service protocols and empathy for the personal circumstances of employees.
• Ensures complete protection of employee data and complies with all data privacy processes and regulations.
• Coaches employees and managers where future requests can be completed with self-service functionality.
• Ensures adherence of benefits policies. Ensures proper documentation is recorded and communicated to employees and management. Coaches and educates management on policies, practices and processes to create best in class experience.
• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Skills/Qualifications:

Ability to multi-task
Excellent verbal and written communication skills
Passion for people and problem solving
Bi-lingual Spanish preferred
Bachelors in related field, or equivalent work experience, preferred