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UX/Interaction Researcher
Ref No.: 18-04166
Location: Chicago, Illinois
UX Researcher

*** THIS ROLE IS FOR A UX RESEARCHER NOT A UX DESIGNER ***

Job Duties:
  • Assist set up and conducting of research initiatives.
  • Online testing, In-lab testing.
  • Provide support in strategic large scale projects.
  • Work with specific product teams to understand research needs and provide continuous research.
  • Collaborate with other business groups and partners to gather insights.
  • Present customer insights to UX designers, product teams, and digital leadership in a clear, concise, and constructive manner.
  • Help complete tasks involved with future research strategy.
  • Training or previous experience with UX research methodologies including but not limited to Usability testing, Ethnography, Heuristic evaluations, Card sorting, Expert Reviews.

Required Skills:
  • Work independently and efficiently
  • Strong time management and interpersonal skills
  • Ability to adapt to a fast-paced, changing environment
  • Keen eye for detail, creative thinker, listens and takes notes well
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office suite (especially PowerPoint and Excel)
  • Knowledge and understanding of data analytics
  • Willing to learn and grow skillset in the UX research field
  • Knowledgeable of web and mobile standards

Desired Skills:
  • Previous experience in the travel and leisure or hospitality industries is a plus
  • Coursework or experience in design, psychology, sociology, human-computer interaction