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Representative, Customer Order Management
Ref No.: 18-04151
Location: Lewisville, Texas

Job Description: Care Coordinator
Duration: 09/17/2018 - 03/16/2019 (possiblity of contract extension or conversion)
Compensation: $15/hour
Location: Lewisville, TX 75067​
Shift: Mon – Friday, Training 8-5 (Schedules 9am – 6pm and 10pm - 7pm)​

Company Description:
An organization who is developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities!

Accountabilities in this role:
  • Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly
  • Create and complete accurate referrals and applications and keep updated on policy or procedural changes
  • Resolve patient's questions and concerns regarding status of their request for assistance
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls for patient follow ups or confirmations
  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
  • Interact with the patient referral sources to process new applicants
  • Steward patient accounts from initial contact through final approval/denial
  • Process all patient applications in accordance to set policy, procedures and PHI compliance
Qualifications:
  • High School education required
  • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
  • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
  • Knowledgeable of insurance billing methods and general pharmacy operations a plus
  • Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
  • Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
  • Strong attention to detail and quality documentation
  • Exceptional verbal communicator with friendly tone, empathy and customer centric focus
  • Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
  • Continuous learner with a desire to move into a senior level role
  • Solid work ethic and driven to achieve daily/weekly metrics