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Hard Copy Data Entry Specialist
Ref No.: 18-04121
Location: Mason, Ohio
Official Title: Hard Copy Data Entry Specialist
Location: Mason, OH 45040
Hourly Rate: $15.44/hour
Hours: Full time, 8am-5pm, Monday-Friday
Timeline: 10/01/2018 – 12/31/2018 with potential for extension based on performance.

Job Description: Hard Copy Data Entry Specialist will perform membership data entry of various documentations into the membership system for new plans and existing plans, along with working with clients and internal personnel. Also troubleshoots data issues through coordination and communication with Supervisor and team.

Basic Qualifications 
• High School diploma or equivalent work experience
• At least 1 year of data entry experience

Preferred Qualifications 
• Ability to assume more complex tasks and grow within the team
• Detailed working knowledge of mainframe computers and systems in general
• Detailed working knowledge of basic person computer operations
• Understands third party benefits and administration
• Strong customer service focus
• Ability to work well under pressure and multi-task
• Minimum keystroke per hour requirement of 10,000 alpha and numeric

Day-to-Day Responsibilities:
• Key membership data into the membership system efficiently and accurately.
• Follow data processing guidelines and meet established standards.
• Coordinate receipt, tracking, keying, and filing of membership data.
• Research, communicate and resolve membership discrepancies.
• Communicate with Manager, team, and client personnel regarding data issues in a timely manner and escalate as necessary to EyeMed management team.
• Identify and recommend systems and process modifications necessary to effectively and efficiently support the membership data entry function.
• Ability to research, communicate and resolve membership discrepancies.
• Key data from numerous paper document formats received:
    - All formats of COBRA reports (50%) of data received.
    - Standard EyeMed adds forms
    - Non-standard adds forms
    - Termination reports
    - Non-standard emails
• Complete urgent data entry received by clients within the 3 hours of receipt.