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Claims Specialist
Ref No.: 18-03967
Location: Aurora, Illinois
Title: Claims Specialist
Pay: 18.32/hr
Schedule: Monday through Friday; flexible start hours, start hours between 7am and 9am 
Duration: 9/4/18 - 3/3/19 (with the possibility to extension and/or conversion)

Job Summary: Analyzes STD/LTD claims for offset potential including but not limited to: Social Security and Railroad Retirement. Manages a caseload of complex claims by advising and assisting claimants through the Social Security and Railroad process.

Job Duties:
  • Reviews and identifies active and approved STD/LTD claims with potential for applicable offsets as defined in Client's Disability plans.
  • Manage a complex caseload of claims identified with potential for offsets ensuring high quality and appropriate claim payment activity.
  • Assist and guide claimants through the Social Security or Railroad application and appeal process by following established Client guidelines.
  • Review and interpret other income decision information, calculate retroactive and ongoing offsets.
  • Proactively identify and escalate potential claim and offset related problems or issues.
  • Ensure claimants receive timely and accurate information as well as high levels of customer service.
  • Bachelor's degree preferred
  • 1-3 yrs. of STD/LTD claims experience
  • Knowledge with income benefits such as Social Security Disability Insurance (SSDI), Railroad Retirement, Pension, PERS/STRS and Statutory & Workers Compensation preferred