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Program Support Specialist
Ref No.: 22-10324
Location: Cebu

Must reside in Cebu, Central Visayas, Philippines. This will be a fully onsite role with overnight hours to support clients in US time zones (currently 9pm PHT to 6am PHT).

As a Program Support Specialist at Tailored Management Philippines, you will provide day-to-day account support functions for Tailored Management's clients. This role reports to the Director, Compliance + HR Support Services.

Tailored Management is a Contingent Workforce Management Solutions company headquartered in Columbus, OH that services large Fortune 100 and Fortune 500 clients across the US and Canada. At Tailored Management, you won't just be an employee, you'll be a valued human that is encouraged to apply your individual genius to your work each day. We offer an autonomous and authentic work culture that values the diverse contributions of each associate.

Your Day-to-Day Responsibilities:

Account Support

  • Coordinate candidate interviews for assigned clients.
  • Prepare interview confirmation emails for candidates.
  • Update Applicant Tracking System (ATS) with updates received by clients as requested.
  • Perform additional administrative tasks as requested.

Internal Collaboration

  • Answer questions regarding candidate progress from internal team members.
  • Escalate cases of non-responsive candidates as needed.
  • Prepare client-requested updates on candidate progress as requested.

Ideal Qualifications:

· 1 year of OJT, internship, or customer service experience preferred.

· College graduate - fresh graduates welcomed, Psychology or HR Administration preferred.

· Demonstrated ability to handle confidential information.

· Your core strengths include your ability to make sound judgments, manage conflict swiftly, and resolve concerns and challenges timely with integrity and empathy.

· Experience with Microsoft products (Outlook, Word, Excel).

Tailored Management is an equal opportunity employer, and we greatly value a diverse and inclusive environment for all team members. All employment is decided based on qualifications, merit, and business need. If you need reasonable accommodation at any point in the application or interview process, please don't hesitate to let us know!