o 9 openings total (all different JPs)
o First two weeks are on site. Then remote for 40-60 days. Then 100% on site because the offices will reopen to everyone. Location is in Tucker GA
o Hours—various shifts depending on where the person is assigned. Shift will be between the hours of 8:30 am – 7 pm EST.
o Location:100 Crescent Centre Parkway Suite 1100 Tucker, GA 30084
Responsible for answering inbound calls from members and providers related to Georgia Medicaid in a high-volume contact center environment.
Responsibilities
- Identifies, prioritizes and resolves most questions and issues independently.
- Receive calls and provide accurate, acceptable answers to queries and concerns.
- De-escalate situations involving dissatisfied callers, offering patient assistance and support.
- Guide callers through troubleshooting, navigating the Medicaid sites and or services.
- Review customer or client accounts, providing updates and information per established program policies.
- 1st Tier Help Desk Support for Web Portal Navigation and Password Assistance.
- Claims Rejections.
- File Rejections.
- Participates productively as member of team, possibly in a team lead role.
- Completes complex tasks, assignments and defined processes with some level of independence.
- Multiple assignments worked and completed simultaneously as directed by leadership.
- Escalates more complex questions or issues appropriately.
- Complies with contract requirements, business unit rules and related industry and legal regulations.