o 9 openings total (all different JPs)
o First two weeks are on site. Then remote for 40-60 days. Then 100% on site because the offices will reopen to everyone. Location is in Tucker GA
o Hours—various shifts depending on where the person is assigned. Shift will be between the hours of 8:30 am – 7 pm EST.
o Location:100 Crescent Centre Parkway Suite 1100 Tucker, GA 30084
 

Responsible for answering inbound calls from members and providers related to Georgia Medicaid in a high-volume contact center environment.

Responsibilities

• Identifies, prioritizes and resolves most questions and issues independently.
• Receive calls and provide accurate, acceptable answers to queries and concerns.

• De-escalate situations involving dissatisfied callers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the Medicaid sites and or services.
• Review customer or client accounts, providing updates and information per established program policies.
• 1st Tier Help Desk Support for Web Portal Navigation and Password Assistance.
• Claims Rejections.
• File Rejections.
• Participates productively as member of team, possibly in a team lead role.
• Completes complex tasks, assignments and defined processes with some level of independence.
• Multiple assignments worked and completed simultaneously as directed by leadership.
• Escalates more complex questions or issues appropriately.
• Complies with contract requirements, business unit rules and related industry and legal regulations.