Previous Job
OCC Specialist
Ref No.: 21-08721
Location: Columbus, Ohio


Tasked with the responsibility of coordinating flight services to include ground handling, catering, transportation, hotel, CBP documentation and other various paperwork. This person is the primary point of contact for all airline operational messages and service requests.


Organization of cargo flight services, pre and post flight documentation, US Customs paperwork compliance and intra-airline communication are critical functions of this position to ensure high customer service and maintain regulatory compliance.This position will require some mandatory airline specific training critical to remaining qualified for the position.

Cargo Flight Operations Support (Primary Function)
  • Monitor email and act on 3 rd party service customer requests (catering, transportation, hotel) and liaise with vendors as necessary to achieve desired outcomes
  • Track airline schedule updates unable to resolve conflict with other operations. Suggest alternatives as needed to satisfy all parties involved.
  • Determine need for CBP flight documentation, securing and processing pre/post flight as needed
  • Notify CBP via phone call one hour prior to each international flight arrival
  • Prepares pre-flight operations checklist for cargo flights daily, supplying flight and cargo load information if available
  • Processes post-flight paperwork for billing and reporting purposes, double checking flight information, miscellaneous services and delay coding for accuracy
  • Act as primary contact for all intra-airline messaging such as movement messages, exchange of load information and flight crew paperwork
  • Monitor weather conditions for ground handling team, reporting severe weather and advising of any weather-related ground holds
  • Primary coordinator of deicing services for all flights serviced by Rickenbacker Aviation
  • Issues work orders for reported items as needed
  • Liaise with FBO Coordinator and Leads to facilitate safe, efficient, and on-time departures for customer airlines
  • Coordination of flight schedule for de-ice crew.

FBO Administrative Duties (Secondary Function)
  • Assist FBO administrative staff as needed
  • Updates de-ice inventory and report discrepancies to FBO management
  • Process de-ice paperwork
  • Emergency contact for de-ice support
  • Assist with other inventory/administrative functions as needed
  • Provide training and new hire support
  • Contribute to process improvement efforts
  • Other duties as assigned


This position does not have any direct reports or supervisory duties

Working Conditions

Work primarily in an indoor environment. Occasionally must go outside to flight to deliver paperwork.

Shift - On call, must be available 24 hours. Schedule will be fixed but required to cover vacations.
Flooring - concrete surfaces.
Lighting - variable, natural and artificial light.
Temperature – Office setting, climate-controlled building. Occasional need to work outside in inclement weather conditions.
Noise - subject to aircraft engine and equipment noise
Safety equipment - gloves, safety work boots, safety goggles/glasses, ear plugs and/or other personal protective equipment depending on job assignment, etc.

Education/Certification Associate degree in Aviation Management, Business, Public Administration or a related field from an accredited college or university preferred. Equivalent education, work experience, knowledge and skills may qualify.
One (1) year of airline operations, OCC, dispatch experience preferred.
Must possess and maintain a valid Ohio driver license, in good standing.
Experience Airline and airport operations, fixed base operators
Airport administration and procedures
Snow removal and ice control operations
Microsoft Office Suite
Airline Operations
Flight Dispatching
Skills/ Abilities Crisis management
Predicting incoming hazardous weather based on information from various sources
Promoting a culture of safety
Written and verbal communication
Time management
Completing tasks with little to no supervision
Ability To Work shift work, including weekends and holidays, on a rotating basis
Work overtime
Be on-call and respond on a 24-hour basis
Calmly analyze situations quickly and objectively and to determine a proper course of action to be taken in an emergency situation
Plan and coordinate multiple activities occurring simultaneously
Exercise judgement and discretion in establishing, applying and interpreting policies and procedures
Identify various aircraft
Communicate effectively verbally and in writing
Establish and maintain effective working relationships with co-workers, representatives of other agencies, and the general public
Type and operate computer equipment
Monitor and track abnormal flights around region
Develop procedures for a program new to the National Airspace System and CRAA
Complete all applicable airline training requirements , including fundamentals of load control, central load control and any other certifications/licenses or qualifications required to fulfill airline requests
Contribute to a positive work environment by demonstrating CRAA's Core Values
Climbing Up to three flights including ladders, stairs, ramps, etc.
Stooping Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.
Kneeling Resting on knee or knees.
Crouching Bending downward and forward at the leg and spine.
Reaching Extending hand(s) and arm(s) in any direction.
Standing For extended time periods.
Walking Especially for long distances.
Pushing Using upper body to press against something with steady force.
Pulling Using upper body to draw, drag, haul, or tug objects.
Lifting Use of upper body and back muscles to lift objects.
Grasping Using fingers and palm on an object for gripping, lifting and pushing.