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Customer Service Senior Representative (Remote/EST)
Ref No.: 21-06135
Location: Tampa, Florida
Customer Service Senior Representative

Address: 100% remote, must work in Eastern time zone hours
Hours:
Availability needed for Weekends and Holidays Monday - Friday ; 8am- 5pm (EST), Monday - Friday with a rotating schedule for weekends. Rotate weekends, every other weekend, Saturday, and Sunday
Pay: $17.88/hour paid every Friday 
Contract Length: 08/16/2021 to 12/31/2021 (special project only; could lead to other opportunities)
Openings: 6


Duties:
  • 100% Remote - Anywhere in the US - must work east coast hours - Candidates must have reliable high speed internet connection. Likely to extend beyond the 8/30/2021 date through end of year
  • Clinical Administrators are responsible for managing the day-to-day functioning of the clinical department.
  • They work closely with pharmacist staff to coordinate clinical interventions.
  • Their duties include ensuring optimal client services, communicating with different departments, outreaching to prescribers offices, participating in periodic meetings, helping with assignment of interventions, measuring outcomes and reporting outcomes.
  • Delivers specific delegated clinical tasks assigned by a supervisor.
  • Receives requests by email, telephone, or in person regarding clinical interventions.
  • Responds to inquiries from adjusters, different departments and/or others for information and assistance.
  • Sorts progress notes and clinical documents to initiate interventions for pharmacy reviews.
  • Manages interventions utilizing excel, Microsoft teams, myMatrixx portals and systems.
  • Position typically requires excellent interpersonal skills, ability to understand and interpret client requests. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
  • Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
  • Tasks involve a degree of forward planning and anticipation of needs/issues.
Skills: 
  • Excellent communication and computer skills
  • Excel, Word, Outlook, Fax, ability to quickly learn new portals and systems
  • Comfortable making phone calls and calling doctor offices
  • Experience in managed care or Pharmacy Tech would be helpful
  • Clinical Administrative Experience
  • Must be able to pass a 7 year county background check and urine drug screen. Medical marijuana cards accepted.
Education:       
  • High School Diploma or GED required