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Customer Service Representative
Ref No.: 21-00508
Location: Fairfield, Ohio
Customer Service Representative

Address: Remote during COVID-19. Candidates in Fairfield or Dublin, Ohio only.
Hours: Monday-Friday 9:00AM-5:30PM

Pay: $14.40/hour paid every Friday
Contract Length:
02/22/2021 to 08/23/2021 (extension and permanent placement based on  attendance and performance)
Openings: 25


Duties:
  • Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans
  • Assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.
  • Attendance is mandatory during training from 1/25/2020-2/19/2020. No Time off requests will be approved.
  • In the event that the candidate is experiencing system issues causing disconnection in training, they are to notify their Manager ASAP to ensure coverage is completed.
  • The vast majority of duties involve outbound patient telephone outreach.
  • Perform data entry and use software programs.
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
  • Must document all calls and evaluate each account to determine if further research is necessary.
  • Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
  • Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
  • Requires close attention to accuracy, performs independently, subject to practices and procedures.
Qualifications:
  • Strong experience with all Microsoft Suite Applications is needed.
  • Strong data entry and 10-key skills
  • Basic math skills required
  • P.C. literate
  • Strong attention to detail
  • Good organizational ability
  • Ability to work in fast-paced, production environment
  • Willingness to work a flexible schedule based on business needs
  • Exceptional oral communication and customer service skills.
  • Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost-effective use of their prescription benefit plan.
  • High School Diploma
  • Ability to pass 7-year county background check and urine drug screen (medical marijuana cards approved)
Additional Notes:
  • Express Scripts is a high-performance organization.
  • We measure performance by looking at several factors such as attendance, accuracy, and rate of productivity for our data entry technicians.
  • Your individual performance scores will be available to you for review on a weekly basis, and our supervisors are available for additional coaching and instruction on work procedures
  • Address for Fairfield, OH: 4865 Dixie Hwy, Fairfield, OH 45014
  • Address for Dublin, OH: 5151 Blazer Pkwy # B, Dublin, OH 43017