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Account Management Coordinator
Ref No.: 20-05149
Location: Dublin, Ohio
Role: Account Management Coordinator
Hourly Pay Rate: $16.50 per hour
Location of Assignment: 7000 Cardinal Place, Dublin, OH 43017
Schedule: 40 hours per week, Monday-Friday, 9am-6pm EST
Contract Length: 3 months, potential for conversion or extension pending performance and business need
Target Start Date: ASAP, pending completion of onboarding

*Qualified candidates for this position will be able to connect to the internet via an ethernet cord (hardwired) and have a quiet place to work during the scheduled hours. This role will begin remotely, but there is a chance that candidates will be required to report on-site to the offices in Dublin, OH pending COVID restrictions.*

RESPONSIBILITIES
• Handle customer call overflow
• Place outbound calls to PBM (pharmacy benefit management) helpdesks
• Enter data
• Send scripted emails to customers
• Place outbound calls to customers using a script
• Complete low reimbursement submissions for MAC appeals


QUALIFICATIONS
• High School education required
• Strong communication skills
• Team player
• Customer service experience, comfortable with speaking to customers on the phone
• Organized and detail-oriented


Upon acceptance of offer, candidates will be required to submit to a 7-year background check and will undergo a hair follicle drug screening. Candidates must also verify 2 employers within the last 5 years and verify their highest level of education. Accepted documents for verification are transcripts, diplomas, pay stubs, W2's, or verification from the school or employer directly.