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Operations Coordinator, Business Process & Technology, Media Partnerships
Ref No.: 20-04506
Location: Los Angeles, California
Tailored Management is seeking an Operations Coordinator to join our client's team in Los Angeles. This is an excellent opportunity to join the world's largest social media company who enables over a billion users to openly connect with friends and family, share content, and explore the world.

Operations Coordinator, Media Partnerships
Facebook, inc.

Dept: Media Partnerships, Scaled Outreach
Location: 12105 West Waterfront Drive, Los Angeles, CA 90094
Pay: $60.00-$67.45/hour
Duration: 4-month contract (potential for extension/conversion)
Benefits & PTO

Media Partnerships' Scaled Operations team contributes directly to Facebook's mission by connecting media publishers and creators with their audiences at scale, helping them meet their objectives through solutions like Watch, Pages, Videos, Live and In Stream Ads. We succeed when we help our partners grow their content business. The Business Process and Technology team is searching for an Operations Coordinator who will be responsible for providing broad support to our team's operational processes, from lead validation to assisting partner managers with resolving Salesforce tasks. This individual will also be responsible for maintaining the overall health of our team's data by implementing and executing data quality processes and proactively working with cross-functional partners to identify root causes, develop solutions and drive improvements. The ideal candidate has experience implementing data quality processes on a global scale and is a team player who loves helping their colleagues, breaking down problems, building solutions, and working in a changing environment.

Key responsibilities:
  • Ensure adherence to data quality standards in Salesforce and Tableau by performing regular DQ checks. When issues are found, determine business impact level, identify steps to fix the issue and work with the appropriate stakeholders to deliver necessary corrections. Develop process improvements to enhance long-term data quality.
  • Develop and execute data cleanup measures in Salesforce and check changes requested for accuracy.
  • Resolve day-to-day Partner Management Salesforce tasks, such as assisting with feature requests, triaging issues and creating ad hoc Salesforce reports.
  • Manage global lead validation processes in Salesforce in support of lead generation for partner programs.
  • Support a variety of operational processes such as managing internal tools access and liasioning with the Program Operations Specialist to build out custom onboarding modules for new hires.
  • 3-5 years of Sales Ops or similar relevant industry experience
  • 3+ years of Salesforce experience, including use of custom and standard fields and objects, deep understanding of data validation rules and direct experience managing data quality processes
  • 1+ years of experience providing support to Salespeople or other similar external-facing roles
  • Proficiency in Excel and Google Suite
  • Strong organization skills and attention to detail
  • Strong analytical and problem solving skills
  • Good communication skills and the ability to translate technical terms to non-technical roles